I strongly advise against purchasing from Hair Medics UK. After three separate orders over the past few months, my experience has been consistently terrible. Save your money and avoid the hassle—go elsewhere.
Order 1: I purchased Minoxidil and Caffeine Shampoo. After seven days, I received no confirmation or tracking details—only a “processing” status. My email inquiries went unanswered. After calling three days later, I was told my order would ship that day. Another week passed with no updates, so I called again—only to be told the product was out of stock. As a “goodwill gesture,” they offered a replacement shampoo, which never arrived. Three weeks later, I had nothing.
Order 2: A few months later, I placed another order, which included:
5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
Serenoa Repens (DHT Blocker) (1 Bottle – 60 Capsules)
Delivery was fast—just two days—but the vitamin capsules, advertised as a two-month supply, expired in two weeks. When I called, I was told, “Vitamins are like chocolates, you can eat them after they’ve expired.” Completely unacceptable—I didn’t pay for expired products.
Order 3 (Final Order):
I ordered:
15% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
5% Minoxidil No PG + Azelaic Acid + Caffeine + Retinol (1 Bottle)
Again, no confirmation or tracking details for seven days. My email went unanswered. After calling three days later (10 days post-purchase), I was assured my order would ship that day. Five days later, my package arrived—but with the wrong product. Instead of the No PG version I specifically ordered (due to scalp sensitivity), they sent me one containing PG without any prior notice. The result? Severe irritation, peeling skin, red marks, and breakouts.
I’ve now stopped using all Hair Medics UK products and will never order from them again.
Do yourself a favor—avoid this company. Their communication is nonexistent, their service is unreliable, and their products (if you even receive them) may be expired or incorrect.
Order #13012] (1st February 2025)
order contained two products. one (Stymula Lash – 2 months supply ) worth £39.99 arrived. the other (TRX2 Hair Loss Capsules – 3 month supply) worth £169.96 was not received. no answer to phone or email. LOOKS LIKE A SCAM
I am updating this review from 1 to 3 star. After posting my original review online I got a call from a representative at Hair Medics and he was very helpful. He explained that the product had been sent to the wrong address and that was the reason for the delay. I received the product the next day and it appears to be well made high quality product and compared to other products with similar ingredients it is very good value for money.
Old review
I placed my order on December 10th and I still have yet to receive anything. I emailed them on December 28th they responded on January 2nd and they told me that they were away for the Christmas season and my order would be sent out on the next delivery day. 7 days later still nothing and I sent them another email asking for an update and no response. Yesterday another email, still no response and an hour ago another email still no response. Very poor service. I just want what I paid for.
I placed my order on December 10th and I still have yet to receive anything. I emailed them on December 28th they responded on January 2nd and they told me that they were away for the Christmas season and my order would be sent out on the next delivery day. 7 days later still nothing and I sent them another email asking for an update and no response. Yesterday another email, still no response and an hour ago another email still no response. Very poor service. I just want what I paid for.
Been more than two weeks . Paid 100 euro sth , didn’t receive the product , also no response from customer service . Looks like a scam .
Order number Order #12667]
They are not responding emails , by the way the order is 5% minoxidil Pg + Azelaic Acid + Caffeine + Retinol – 3 Bottles . Total including shipping £88.39.
The 15% minoxidil with 0.1 finasteride is an amazing product and very reliable.
This has increased hair growth and strength from roots using the recommended regular dosage.
Top product!
The 15% minoxidil with 0.1 finasteride is an amazing product and very reliable.
This has increased hair growth and strength from roots using the recommended regular dosage.
Top product!
Just had a fue transplant with dr bashar and his team on the temples area and honestly they were brilliant and professional, as I was so nervous he kept reassuring me throughout the surgery and he managed to do exactly as I wanted for the density I wanted. Can’t wait to see the final results.
Definitely seen some improvements after a few PRP treatments… will be going back for more
Overall positive experience with the team at hair medics uk. Special mention to dr Fahad who has provided me excellent aftercare.
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