Hermes Clinics Review

This was the best experience from landing in Turkey, the hospital staff are so welcoming and are with you 24/7. You are never alone there’s also Bulent the co ordinator he is amazing checks up on you and keeps you updated. Even one the last day the staff was still pleasant. Loved it.

The guidance and professional service has been beyond reproach. Each agent kept you abreast every step of the way and I loved how we were welcomed in Istanbul. Thank you Hermes team. I definitely recommend you

Everything was great and organised. We had lots of care and fun at the same time.

If I could give a 0 out of 5 I would, my whole experience from this agency was a nightmare! From arriving to the airport I had to wait over an hour for someone to come and collect me (this was included in the package as a VIP transfer) the car that collected me was an old Renault with a missing rear bumper. Then arriving at the hotel, the reception said the Agency has booked me a single bed! I haven’t slept in a single bed since I was 8 years old. The following day I get picked up to go the actual dentist clinic, where they first take X-rays, inspection and try to upsell you services. I got told I needed Botox, a night guard and a “deep clean” they charged me £200 pounds for this deep clean, when the treatment was carried out I quickly realised it was only a metal dentist hook which the dentist scraped in-between my 4 lower teeth. The whole process took less than 5 minutes, which anyone could do at home by flossing. I then had the stress of speaking to numerous people who worked at the company, Sarah, Burak and Can. Who I had to constantly argue with and explain that what they charged me wasn’t worth the treatment I received. The “office bleaching” that was done did not have any effect on my teeth, I was then promised they would do an implant on the same visit, which I later on got told is impossible to do in one go. You can imagine what I had to go through to get the money back, I spend my whole 9 days in Turkey stressed to my eye balls arguing with these 3 people, anyway on my final visit to (the actual dentist clinic) which is called Nova, I finally seen the actual prices for the treatments, the so called “deep cleaning” they charged me £200 for, was actually only 40 euros. Hermes Clinic is an agency acting as middle men to take the customers to the Dentist Clinic (Nova) pay them the actual prices and pocket the rest as profit. PLEASE STAY AWAY UNLESS YOU WANT TO GO THROUGH WHAT I DID.

Extremely rude consultants are calling me after I said that I’m not longer interested because the pricing is not competitive. Especially one from 07458***123 phone number who said to me “f¥$€ you!”. They want to collect all your medical data from you but no transparency in pricing! BEWARE

I booked with Hermes as the surgeon I wanted was working alongside them at the time. Alex one of the coordinators was great. He was always willing to answer any questions I had. My only issue with the process was the pick up from the airport but I can’t really blame this on hermes as we were told to stand the wrong side of a pillar by someone outside of the airport. This made our pick up delayed around an hour. Once we were picked up and taken to the hospital I can not fault the care. The staff were amazing and the care received was second to none. The hospital staff from the surgeon to the cleaners were brilliant. Nothing was too much trouble. The Hermes agents checked in on us numerous times and were only a WhatsApp message away if we needed anything.

7 months post surgery, 100% healed with barely visible scaring. Great experience in a beautiful top class hospital. Felt welcomed by the whole from the beginning and having an interpreter on hand 24/7 made me feel relaxed and comfortable. Even lost surgery when feeling awful, the team listened to my needs and fulfilled them. 7 months on have lost 78lbs and results are fantastic. Still losing and the end goal is in sight! Thank you Hermes for making my experience the best I could have hoped for!

I cannot speak highly enough of the team @ Hermes and the medical staff at VM Medical Park in Turkey. I went for my operation in Feb 2023 and to date have lost 6st 9 lbs. The private transfer was on time and comfortable and the booking-in process upon arrival was very straightforward and hassle-free. Tests, including blood, ECG, X-ray, and CT were all done the day before the operation to make sure you are okay to have the op, and all the results are discussed in-depth. Don’t be afraid to ask questions as the staff are amazing and very knowledgeable and reassuring. The aftercare was very very good, with regular visits from nurses and consultants and positive reassurance and encouragement at every step. It is not a case of get you in, chop you up, and send you off. The staff really care about your journey and who you are, and this is evident in the service they provide. The aftercare does not stop when back at home. The team is in constant contact with you and regularly checks in for progress updates and if you need any assistance. I would like to thank you all for the help you have provided me on my journey so far and I would highly recommend Hermes for anyone looking to make a positive change in their life.

Despite misgivings about going overseas for surgery i couldn’t have been more pleased with the whole experience. The hospital put the UK private hospital I have been treated in to shame in terms of facilities and cleanliness. Nurses were caring and I had no issues with language difficulties. The AMAZING representatives from Hermes Clinics were always there to guide me through the numerous tests, far more than the NHS would do, and all completed in an afternoon.

I am very happy with the service that I received. From the minute I arrived in Turkey everything was just excellent. My coordinator Mervce was just amazing, I can’t fault her at all. She was so helpful and made me feel at ease. My surgeon who performed my surgery Prof Samet was absolutely lovely, he came round most days to see how I was getting on. The nurses were so friendly and kept on top of my pain relief. This has been a life changing decision for me and I wouldn’t of wished for a better company to have chosen